Shipping policy
Shipping Policy for BLOCK TOONS
Welcome to BLOCK TOONS ! We are dedicated to providing unique, custom-made artwork that brings your visions to life. Our shipping policy outlines the key details of our shipping process to ensure a smooth and transparent experience for our valued customers.
Order Processing and Production Time
- Custom Artwork Creation: All our pieces are made to order. Once your order is placed, our artists will begin crafting your unique artwork. Please allow 1-3 weeks for the creation of your custom piece.
- Order Confirmation: You will receive an email confirmation shortly after placing your order. This email will include your order details and an estimated delivery date.
- Quality Assurance: Each piece undergoes a thorough quality check before shipping to ensure it meets our high standards.
Shipping Costs and Methods
- Shipping Costs: Shipping costs are calculated based on the size and weight of your artwork and your delivery location. Shipping costs will be displayed at checkout.
- Shipping Methods: We partner with reliable carriers to ensure the safe and timely delivery of your artwork. Available shipping options will be presented at checkout.
- Free Shipping: We offer free standard shipping on orders over £300 within the United Kingdom.
3. Shipping Timeframes
- Domestic Shipping: For orders within the United States, please allow 5-7 business days for delivery once your artwork has been shipped.
- International Shipping: For international orders, delivery times may vary based on the destination. Please allow 10-21 business days for delivery.
- Tracking Information: Once your order is shipped, you will receive a shipping confirmation email with tracking information so you can monitor the progress of your delivery.
Packaging and Handling
- Protective Packaging: Each piece of art is carefully packaged to protect it during transit. We use high-quality materials to prevent damage.
- Handling: Our team takes great care in handling your artwork to ensure it arrives in perfect condition.
Customs and Duties
- International Orders: Please be aware that international shipments may be subject to customs duties and taxes. These charges are the responsibility of the buyer and are not included in the shipping cost.
- Customs Clearance: Delays may occur during customs clearance. Trippy Toons Art is not responsible for any delays caused by customs.
Shipping Address
- Accurate Information: Please ensure that your shipping address is complete and accurate to avoid delivery issues. Trippy Toons Art is not responsible for orders shipped to incorrect addresses provided by the customer.
Delays and Issues
- Shipping Delays: While we strive to meet our estimated delivery times, unforeseen circumstances such as weather conditions, carrier delays, or customs processing may affect your delivery. We appreciate your understanding and patience.
- Lost or Damaged Shipments: If your artwork is lost or arrives damaged, please contact us immediately at contact@blocktoonsart.com. We will work with the carrier to resolve the issue and ensure you receive your artwork in perfect condition.
Returns and Exchanges
- Custom Orders: Due to the custom nature of our artwork, we do not accept returns or exchanges. If there is an issue with your order, please contact us within 7 days of delivery to discuss a resolution.
Contact Us
If you have any questions or need further assistance, please contact our customer service team at contact@blocktoonsart.com. We are here to help and ensure you have a fantastic experience with Trippy Toons Art.
Thank you for choosing BLOCK TOONS We look forward to creating a one-of-a-kind piece for you.